Our policy
What happens to your order and your money, in plain words.
If we can't buy it
Sold out, fake, or the price has changed a lot? You choose: a full refund (including our fees) or a new quote.
Changed your mind?
Cancel any time before we buy and you get a full refund. Once we've bought the item, it can't be cancelled.
You see it first
For goods, we send you photos and you approve them before we ship.
Wrong or damaged?
Tell us within 48 hours of delivery, with photos. We'll decide on a full or partial refund of the item price, or a replacement. Shipping and service fees are refunded only if the mistake was ours.
Lost on the way?
We refund you up to the declared value of the item.
When your money is released
We hold your payment until you confirm you've received your order, or automatically after 7 days from delivery.
Fair, and on the record
If there's a disagreement, HelpMeBuy decides, and every decision is written on your order's timeline for you to see.